Terms of Service
Your personal data is used in the process of ordering and performing services, as well as to improve the operation of our website. Your data may be used in accordance with our privacy policy.
Penata Oy 2876032-7 (hereinafter referred to as the "Service Provider") sells services to private and legal entities in Finland. The domicile of the buyer may be different, but the service is always directed to Finland.
We reserve the right to change prices and terms of service. The price of services includes value added tax.
Contact information of the Service Provider:
Email: info@penata.fi
Phone: +358 40 8018044
Postal address: Suuntimotie 6 B 1, 00760 Helsinki, Finland
Order
Ordered services or virtual goods (downloadable files or the right to watch videos) are selected on the website by adding to the "shopping cart" (the "order" button). The order is sent by paying for the contents of the shopping cart in the checkout function of the online store. By placing an order, you accept these terms of service, product prices and delivery costs. If an e-mail address is given at the time of ordering, an order confirmation is sent by email. The order confirmation specifies the ordered services and the cost.
If the purchased product is participation in an event, lecture, seminar or webinar, a place for participation can also be booked in the name of another person (for example, an employee, representative or colleague).
Payment
Stripe (Stripe Payments Europe Limited), which is registered in the register of payment institutions maintained by the Financial Supervisory Authority, acts as the online store's payment intermediary. When paying, you are redirected to the Stripe website and Stripe may be indicated as the recipient of the payment in the bank statement. Stripe transfers the received payments to the Service Provider. The payment is secure, all data required to make the payment is transmitted over a secure connection, and no third parties can see the payment data.
The transaction for the purchase of services is concluded between the client and the Service Provider. The Service Provider bears all obligations related to this transaction.
More about Stripe: https://stripe.com/en-fi
Payment methods
The following payment methods are available through the Stripe payment agent: cards Visa, MasterCard, American Express, Discover & Diners Club, China UnionPay (CUP), Japan Credit Bureau (JCB), as well as MobilePay, Klarna, Link, Apple Pay, Google Pay.
Stripe payment intermediary contacts
Stripe Payments Europe Limited
Mailing address: 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland
Delivery
The consulting service, which had a choice of day and time, is delivered at the selected time or it can be rescheduled by agreement. Other services on request are provided within a week from the time the client has submitted all the necessary information, documents and powers of attorney for the provision of services. If additional information is required to perform the services, the client will be contacted within 1-2 days primarily via WhatsApp, Telegram, to the email address or phone provided during the order. The client is responsible for providing the correct contact information when ordering.
If it is impossible to obtain the necessary information from the client to perform the service, the Service Provider has the right to suspend the service until the necessary information is clarified.
The time of service provision can be moved forward based on agreements with the client, if it is in the customer's interests.
If the ordered product is participation in an event, lecture, seminar/webinar, then registration for participation is binding. Participation can be moved to another day or event only if participation in another event or on another day is available for ordering in the online store. A request for a transfer must be made in writing by email no later than two days before the original date.
The possible delivery costs of the service are determined by the selected delivery method, possible additional services, and the terms of the order. You can see the delivery costs in the checkout function of the online store before the final acceptance of the order.
If the service requires the preparation of a report, it will be sent to the e-mail address provided with the order.
The customer is obliged to check the report and report any errors to the Service Provider without delay, but no later than within 14 days.
If the purchased product is a virtual product (downloadable file or video viewing rights), it is delivered to the buyer immediately after the payment is confirmed.
Refunds
The Service Provider's client has the right to a refund if the ordered service has not yet been performed. The client has the right to replace the purchased service with another service available for order and pay the difference in price (or get the difference in price back) before the originally ordered service is performed.
If you wish to return or exchange a product, first contact the Service Provider and ask for return or exchange instructions. In the message, please indicate the name, contact details and account number for a possible return.
There is no right of exchange or return for virtual products.
Order cancellation, liability for errors and complaints
Before the start of execution, the order can be canceled by a written statement by e-mail (does not apply to virtual products).
If the ordered service is participation in an event, lecture, seminar/webinar, then cancellation without costs is possible no later than two days before the start of the event. In other cases, the cancellation costs are equal to 100% of the cost of the service.
The Service Provider has certain liability by law for services of inadequate quality. In case of complaints, please contact our customer service at info@penata.fi. The consumer has the right to refer potential disputes to the Consumer Disputes Board.
Your personal data is used in the process of ordering and performing services, as well as to improve the operation of our website. Your data may be used in accordance with our privacy policy.
Penata Oy 2876032-7 (hereinafter referred to as the "Service Provider") sells services to private and legal entities in Finland. The domicile of the buyer may be different, but the service is always directed to Finland.
We reserve the right to change prices and terms of service. The price of services includes value added tax.
Contact information of the Service Provider:
Email: info@penata.fi
Phone: +358 40 8018044
Postal address: Suuntimotie 6 B 1, 00760 Helsinki, Finland
Order
Ordered services or virtual goods (downloadable files or the right to watch videos) are selected on the website by adding to the "shopping cart" (the "order" button). The order is sent by paying for the contents of the shopping cart in the checkout function of the online store. By placing an order, you accept these terms of service, product prices and delivery costs. If an e-mail address is given at the time of ordering, an order confirmation is sent by email. The order confirmation specifies the ordered services and the cost.
If the purchased product is participation in an event, lecture, seminar or webinar, a place for participation can also be booked in the name of another person (for example, an employee, representative or colleague).
Payment
Stripe (Stripe Payments Europe Limited), which is registered in the register of payment institutions maintained by the Financial Supervisory Authority, acts as the online store's payment intermediary. When paying, you are redirected to the Stripe website and Stripe may be indicated as the recipient of the payment in the bank statement. Stripe transfers the received payments to the Service Provider. The payment is secure, all data required to make the payment is transmitted over a secure connection, and no third parties can see the payment data.
The transaction for the purchase of services is concluded between the client and the Service Provider. The Service Provider bears all obligations related to this transaction.
More about Stripe: https://stripe.com/en-fi
Payment methods
The following payment methods are available through the Stripe payment agent: cards Visa, MasterCard, American Express, Discover & Diners Club, China UnionPay (CUP), Japan Credit Bureau (JCB), as well as MobilePay, Klarna, Link, Apple Pay, Google Pay.
Stripe payment intermediary contacts
Stripe Payments Europe Limited
Mailing address: 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland
Delivery
The consulting service, which had a choice of day and time, is delivered at the selected time or it can be rescheduled by agreement. Other services on request are provided within a week from the time the client has submitted all the necessary information, documents and powers of attorney for the provision of services. If additional information is required to perform the services, the client will be contacted within 1-2 days primarily via WhatsApp, Telegram, to the email address or phone provided during the order. The client is responsible for providing the correct contact information when ordering.
If it is impossible to obtain the necessary information from the client to perform the service, the Service Provider has the right to suspend the service until the necessary information is clarified.
The time of service provision can be moved forward based on agreements with the client, if it is in the customer's interests.
If the ordered product is participation in an event, lecture, seminar/webinar, then registration for participation is binding. Participation can be moved to another day or event only if participation in another event or on another day is available for ordering in the online store. A request for a transfer must be made in writing by email no later than two days before the original date.
The possible delivery costs of the service are determined by the selected delivery method, possible additional services, and the terms of the order. You can see the delivery costs in the checkout function of the online store before the final acceptance of the order.
If the service requires the preparation of a report, it will be sent to the e-mail address provided with the order.
The customer is obliged to check the report and report any errors to the Service Provider without delay, but no later than within 14 days.
If the purchased product is a virtual product (downloadable file or video viewing rights), it is delivered to the buyer immediately after the payment is confirmed.
Refunds
The Service Provider's client has the right to a refund if the ordered service has not yet been performed. The client has the right to replace the purchased service with another service available for order and pay the difference in price (or get the difference in price back) before the originally ordered service is performed.
If you wish to return or exchange a product, first contact the Service Provider and ask for return or exchange instructions. In the message, please indicate the name, contact details and account number for a possible return.
There is no right of exchange or return for virtual products.
Order cancellation, liability for errors and complaints
Before the start of execution, the order can be canceled by a written statement by e-mail (does not apply to virtual products).
If the ordered service is participation in an event, lecture, seminar/webinar, then cancellation without costs is possible no later than two days before the start of the event. In other cases, the cancellation costs are equal to 100% of the cost of the service.
The Service Provider has certain liability by law for services of inadequate quality. In case of complaints, please contact our customer service at info@penata.fi. The consumer has the right to refer potential disputes to the Consumer Disputes Board.
